Privacy Policy
This Privacy Policy explains how Templatement ("we", "us", or "our") collects, uses, shares, and protects personal information when you use our website at templatement.com and our application at app.templatement.com.
1. Information We Collect
We collect information you provide directly:
- Account information – name, email address, password when you register
- Profile information – workspace name, brand assets, connected social accounts
- Payment information – processed securely by Stripe; we do not store card numbers
- Communications – support emails, feedback, survey responses
We also collect information automatically:
- Usage data – pages visited, features used, actions taken
- Device data – IP address, browser type, operating system
- Cookies – see our Cookie Policy for full details
2. How We Use Your Information
- To provide, maintain, and improve our services
- To process transactions and send related notices
- To send product updates, security alerts, and support messages
- To personalize your experience and serve relevant content
- To analyze usage patterns and improve platform performance
- To comply with legal obligations
3. Legal Basis for Processing (GDPR)
If you are in the European Economic Area (EEA), our legal basis for processing your data includes:
- Contract performance – processing necessary to provide our services
- Legitimate interests – improving our platform and preventing fraud
- Consent – for optional cookies and marketing communications
- Legal obligation – when required by applicable law
4. Data Sharing
We do not sell your personal data. We share data only with:
- Service providers – hosting, analytics, payment processing, email delivery
- Social platforms – only when you authorize connections (e.g., Instagram, LinkedIn)
- Legal authorities – when required by law or to protect our rights
5. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You may request deletion at any time by contacting privacy@templatement.com. We will delete or anonymize your data within 30 days.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict certain processing
- Data portability — receive your data in a structured format
- Withdraw consent at any time for consent-based processing
To exercise your rights, contact us at privacy@templatement.com.
7. Security
We implement industry-standard security measures including TLS encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure.
8. International Transfers
Your data may be processed in countries outside your own. Where we transfer data outside the EEA, we use appropriate safeguards such as Standard Contractual Clauses.
9. Children's Privacy
Templatement is not directed to children under 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will update the "Last updated" date above and notify registered users by email for material changes.
11. Contact Us
For privacy-related questions or requests:
Email: privacy@templatement.com